Shipping & Returns

TRACK YOUR ORDER
A tracking number will be provided for all orders via e-mail once the package is sent.
 
DELIVERY TIME
Average delivery time
Italy: 2 business days
Europe: 3 business days
Extra EU:5 business days *International delivery time entirely relies on the customs of the country we are shipping to.

INTERNATIONAL DUTIES & TAXES
Customers are responsible for any additional taxes or duties that may be due when receiving and returning an international order. Terms of delivery: DAP.

 

Return Request


If you chose the wrong size or you are not satisfied with a product that you have purchased,  you may return it within 14 days from the arrival of the package and request a refund. All products must be returned in their original packaging, never worn, and in perfect condition as they were received. We will require you to cover the shipping cost. 

Exchanges are not possible at this time.

Step 1: fill in the form below to make your return request. 

Step 2: we’ll send you a pre-paid shipping label to return your purchase. 

Step 3: print the pre-paid shipping label and package the item. Follow the instructions below otherwise we won't be able to accept the return.
You can expect a full refund of the purchase price, minus the shipping and duties within 30 days of receipt of your return in the same form of payment originally used for the purchase.

DAMAGED GOODS

In case of damaged goods please send us an email attaching pictures at info@maria-luca.com